Shop Policies

Please read through these policies before making a decision to buy an item. My philosophy is to provide a good quality item with excellent customer service.

Payment

I only accept Paypal payment at the moment. A Paypal account is easy and secure to set up. I try my best to ship and communicate immediately therefore I would appreciate the same response from customers regarding payment and communication. The sooner the payment is received the sooner your items will reach you.

Shipping

As soon as I receive your payment I will ship your item either the same day or the day after the purchase. (Except under very rare circumstances.) Please message me if your country/region is not listed as I usually make exceptions.
Once I have shipped your item I will send the buyer a message straight away confirming that their item(s) are on their way.

I have encountered difficulties with specific postal services in certain countries with lost parcels. So, if you have not received parcels in the past or know of any issues with your postal service then I would recommend paying extra for a tracking service. This way you will know where your parcel is and would be easier to locate. You will need to specify this with me in a message BEFORE buying your item.

If I do not receive communication from the customer about a lost parcel within four weeks of the date in which they purchased the item then unfortunately I am not liable to fix this issue.

Refunds and Exchanges

PLEASE NOTE:
Due to the delicate nature of the hand-stitching on intricate parts of my items, there is a small possibility that a long distance journey combined with the item being folded for a long period of time can affect the pressure on the stitching. If this does occur please don’t hesitate to get in touch so I can either fix the item or refund your money (both options will be available after the item has been returned)
I make my items with the up-most care and attention to possible problems like this but unfortunately I cannot control the way in which mail companies handle my items towards their destination.

I always try and resolve any issues customers have and usually communicate what options are available to them via messaging. Unfortunately in the past I have had to issue money for lost parcels when the responsibility for this error lay with the postal service. Therefore, if you do not specify item tracking on your purchase then I cannot issue a refund to you. On occasions such as these I would advise the customer to contact their postal service instead to process a claim for compensation with them.

If I do not receive communication from the customer about a damaged item within four weeks of the date in which they purchased the item then unfortunately I will not be able to fix this issue.

Thank you in advance for your co-operation.

Additional Policies and FAQs

If a customer orders numerous items from my shop within a short time period I will discount the shipping costs and send your items altogether. (Please let me know in advance if you are interested in buying more than one item.)

If you have any other questions please feel free to contact me via email:

ljpiercy@affectionategizmos.com

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